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the fine print, Maid simple

To create a calm, organized planning experience, we need more than timelines and good intentions—we need clarity.

This section includes everything you need to know about how I work behind the scenes: from payment timelines and refund policies to how I handle décor, favors, and day-of materials.

It’s all part of setting expectations early, so you feel confident, informed, and fully supported—every step of the way.

If anything ever feels unclear, I’m just a message away.

Booking and Payment

To reserve your date and begin services, a 30% non-refundable deposit is required when the service agreement is signed. This locks in your spot and covers all pre-event planning time.

The remaining 70% balance is due within 7 days after your event, giving you flexibility while ensuring full delivery of services.

I recommend booking 4–6 months in advance, depending on event size and availability—but I’m always happy to talk through your timeline and find a solution that works for both of us.

Accepted Payment Methods:

  • Venmo · Zelle · PayPal · ApplePay · CashApp

  • Wire transfer · ACH · Personal or business check · Cash (in person with receipt)

- Note about checks: returned checks incur a $35 processing fee.

If your final payment is more than 7 days late, a $5/day late fee may apply. After 30 days, unpaid balances may be turned over for formal collection.

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Event Décor, Favors and Special Touches

As part of your planning experience, I’m happy to source and coordinate décor, printed materials, favors, bridal kits, and other thoughtful details that help bring your vision to life. These items can be added to any service or package, and I’ll handle the planning, purchasing, and prep with care.

All physical items purchased on your behalf will be:

  • Invoiced separately at cost – no markup, no hidden fees

  • Pre-approved by you before anything is ordered

  • Paid in full prior to pickup, delivery, or event use

 

I’ll always keep you informed of any costs in advance and provide receipts upon request. It’s all part of how I keep the process transparent and stress-free—so you can enjoy the pretty details without the extra work.

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Cancellation and Re-scheduling policy 

Life happens—and I get it. Here’s how cancellations and rescheduling are handled:

If You Cancel:

  • 30+ days before your event: Your deposit is non-refundable; any additional payments will be refunded.

    • If any items, favors, or materials have already been purchased on your behalf, refunds for those will only be issued if the items are returnable and accepted by the vendor.​

  • Less than 30 days before your event: The deposit and any payments made are non-refundable due to advanced prep and calendar commitment.

 

If I Need to Cancel:

In the rare event I’m unable to fulfill your services due to illness or emergency, all payments—including your deposit—will be refunded in full. I’ll also work closely with you to help revise your plan if needed.

Rescheduling:

If you need to change your date, just send a written request. If I’m available, I’ll transfer your deposit and payments to the new date. If I’m unavailable, the cancellation terms above will apply.

Purchases on Your Behalf:

Any items already purchased for your event must still be paid in full. Refunds will not be given for items that are non-returnable.

Final Notes

  • All cancellations and rescheduling requests must be submitted in writing.

  • Any eligible refunds will be processed within 14 business days.

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staying connected

I believe clear, respectful communication sets the tone for a stress-free planning experience. Here are my general working hours and how we’ll stay in touch throughout your journey. As we get closer to your date, we’ll customize our communication schedule to ensure everything flows smoothly.

Calendar Pages

My Hours

During the planning phase, I’m available Monday through Friday, between 9:00 AM and 5:00 PM EST. I kindly ask that non-urgent messages be sent during these hours so I can give your planning the focused attention it deserves—while also maintaining a healthy balance with my family life.

As your big day gets closer, we’ll create a custom communication schedule that fits both of our calendars. This ensures we stay aligned, handle urgent matters quickly, and respect each other’s time. It’s all about keeping things smooth, calm, and stress-free as we count down to your celebration.

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Communication Preferences

I like to keep communication simple and clear—so email and text are my go-to methods. They help me keep track of details, confirm requests, and follow up quickly.

That said, if you'd rather talk things out, I'm always happy to schedule a phone or video call. And if we’re local, meeting in person is always a lovely option.

However you prefer to communicate, I’ll adapt to what feels best for you. This is your experience, and I’m here to make it feel easy and supported.

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Response time and availability

I do my best to respond to messages within 48 hours or less during the planning phase, Monday through Friday.

During event weekends, I’m fully available and focused on supporting you and your people from start to finish.

Please note that weekends and holidays are reserved for family time unless I’m actively working an event. If you message during those times and your event is not in progress, I’ll follow up on the next business day.

For the wedding day itself, I kindly ask that you provide the name and number of a trusted emergency contact (maid of honor, family member, etc.) who I can coordinate with if anything urgent comes up.

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details that keep us aligned

Because clarity creates calm.

Planning your wedding should feel exciting—not overwhelming. This page is here to make sure we’re always on the same page, with clear expectations around communication, scheduling, payments, and cancellations. It’s all part of how I help you feel supported, informed, and completely taken care of.

Below, you’ll find everything you need to know about how we’ll work together—open, transparent, and always Maid For You.

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